Return & Exchange Policy
Return & Exchange Policy
At Saharware, we want every customer to shop with confidence. If you need help with a product, exchange request, or order issue, our team is ready to support you.
Before Delivery
If you need to change or cancel your order before delivery, please contact us as soon as possible through WhatsApp.
Order changes depend on product availability and whether the order has already been prepared or sent for delivery.
Exchange Requests
Exchange requests may be reviewed if the product is unused, in its original condition, and with its original packaging.
Please contact us with your order details so our team can guide you through the available options.
Return Requests
Return requests are reviewed according to the product condition, order details, and the reason for the request.
Products must be unused and returned in proper condition for the request to be considered.
Damaged or Incorrect Product
If you receive a damaged product or an incorrect item, please contact us as soon as possible after delivery.
Shipping Fees
Shipping or exchange delivery fees may vary depending on the customer’s location and the case details.
Our team will confirm any related fees before arranging the exchange or return process.
Product Condition
For hygiene, safety, and quality reasons, products must be unused, clean, and in their original packaging whenever possible.
Used or damaged products caused by misuse may not be eligible for return or exchange.
Need Help?
If you have any issue with your order, please contact Saharware before taking any action. We will review your case and guide you to the best possible solution.